Landscaping FAQs in San Antonio | San Antonio Landscaping

Answers Up Front

Questions Before You Submit?

Here are a few quick answers about how this page works and what to expect after you fill out the form.

How do I submit a plant claim?

Send photos and a short note by text or email:

Take wide + close-up photos of the whole plant, base, and surrounding area.
Include where it is located (front/back/bed name).
Add proof of watering if available (recommended).

We review and respond with next steps. TODO[CONFIRM: standard review/inspection response timeline]

Is plant survival guaranteed after 14 days?

No. This policy is a limited 14-day survival window and is not a guarantee of plant survival beyond 14 days.

For the general warranty framework, see /policies/warranties/.

What do I need to do before the crew arrives?

Before we arrive, please take care of these items so we can start on time and work safely:

Provide access to the work area (gate code, unlocked gate, or someone available to open it).
Secure pets away from work zones and keep children away from active work areas.
Clear the work areas by moving personal items like furniture, toys, fragile décor, hoses, and anything you don’t want dusty or in the way.

Please also tell us ahead of time if:

there are areas to avoid (fragile plants, sprinkler issues, restricted zones, etc.),
there are priority areas you care most about (example: “focus on the front beds first”),
you have any special concerns (example: patio details, tight access, neighbors, parking limitations).

The clearer the access and priorities are, the faster we can work and the smoother the job goes.

What does a “2-hour arrival window” mean?

It means our crew may arrive anytime within a two-hour window (for example, 8:00–10:00 AM).

This helps us manage traffic, material deliveries, and multiple job schedules on the same day.

Can my project take more than one day?

Yes. Projects may span multiple days depending on scope and crew availability.

We will communicate as the project progresses if timing changes.

What happens if weather delays the project?

Weather delays are handled under our Cancellations & Rescheduling Policy.

Weather-related delays are rescheduled at no charge.

Do you need access to my irrigation controller?

Sometimes. If irrigation checks are needed for your project, you may need to provide access to the irrigation timer/controller so we can test affected zones.

We do not promise a full-system test every time, but we test what is impacted when feasible.

Who should I contact during the project, and how do I approve changes?

You may communicate with our office/admin, project lead, superintendent, or project manager as appropriate.

Important: Official decisions and approvals (especially scope changes) must be in writing (text/email) and may need to be reflected in updated Square documents when applicable.

For notice timing rules, see /policies/. Written notices sent outside business hours are treated as received at 8:00 AM CT on the next business day. Please confirm receipt.

When is engineering required for a retaining wall?

Engineering is required when:

The wall is over 4 feet total exposed height, or
The wall supports structures, vehicles, or steep slopes.

Engineering is also required when the wall is near a building foundation or pool, retaining a steep slope or parking area, or when vehicle loading near the wall is requested.

Why is drainage behind the wall necessary?

Drainage helps reduce water pressure behind the wall.

For segmented block or masonry walls over ~12–18 inches, we use free-draining backfill (washed stone) directly behind the wall and a perforated drain pipe at the base with appropriate outlet(s).