Purpose and what this covers
This policy covers two things:
- Your watering responsibilities after planting are complete
- Our 14-day plant survival window rules for residential installs
Definitions and notice timing rules used across policies can be reviewed on our policy overview page. We do not restate them here.
For the general warranty framework (workmanship vs manufacturer), see our service warranty overview page.
Homeowner watering responsibility
The homeowner is responsible for all watering after installation is complete.
Weather and watering restrictions can change quickly. You must monitor your plants and adjust as needed.
Your printed watering guide
We provide a 1-page printed watering guide by plant type and season. Use it as your baseline, then adjust for weather and restrictions.
14-day plant survival window (residential)
For residential installs, we offer a limited 14-day plant survival window.
The 14-day window starts on the FINAL WALKTHROUGH DATE.
If a plant dies within 14 days, we will provide a like-for-like replacement if all conditions below are met:
- Watered per our printed instructions
- No obvious pest, disease, freeze, or vandalism damage
This is not a guarantee of plant survival beyond the 14-day window.
What “like-for-like replacement” means
Like-for-like means replacing the same plant.
TODO[CONFIRM: If the exact plant is unavailable, do you allow the closest reasonable substitute, or do you require an exact match only?]
What is excluded
The survival window does not cover plant loss or damage caused by:
- Extreme weather (heat waves, freezes, hail, high winds)
- Irrigation failures or lack of watering
- Obvious pest damage
- Obvious disease damage
- Vandalism
- Owner disturbance (moving plants, changing grade, digging near the root zone after installation)
How to submit a plant claim
- Take photos (wide and close-up) of the whole plant, the base, and the surrounding area.
- Send the photos, along with a location note (front/back/bed name), by text or email.
- Include proof of watering if available (recommended, not required).
- We review and send the next steps (inspection if needed).
- If approved, we will schedule the replacement.
Photos and proof of watering
Photos are required for any claim.
Proof of watering (example: timer setting screenshots or a watering log) is recommended to speed review, but it is not mandatory.
Review and next steps
After we receive your claim, we review the photos and details and respond with the next steps.
TODO[CONFIRM: standard review/inspection response timeline]
What this policy does not cover
- This is not a guarantee of plant survival beyond 14 days.
- This policy does not cover extreme weather, watering failures, pests/disease, vandalism, or owner disturbance.
Related policies and definitions
- Warranties Policy
- Damage, Risk & Liability Policy
- Change Orders & Scope Policy
- San Antonio Landscaping Services Policies (definitions + notice timing) Written notices sent outside business hours are treated as received at 8:00 AM CT on the next business day. Please confirm receipt.