Answers Up Front
Questions Before You Submit?
Here are a few quick answers about how this page works and what to expect after you fill out the form.
To qualify for like-for-like replacement within 14 days:
- You must water per our printed instructions.
- There must be no obvious pest, disease, freeze, or vandalism damage.
Extreme weather and watering/irrigation failures are excluded.
Related: Sod Watering Schedule (First 30 Days), Damage, Risk & Liability Policy, Faqs/#What Have To Do For A Plant To Qualify For Replacement
No. Proof of watering is recommended to speed review, but it is not mandatory.
Photos are required for every claim. Helpful proof examples include timer setting screenshots or a simple watering log.
Related: Sod Watering Schedule (First 30 Days), Faqs/#Is Proof Of Watering Required To File A Claim
Not covered includes:
- Extreme weather (heat waves, freezes, hail, high winds)
- Irrigation failures or lack of watering
- Obvious pest or disease damage
- Vandalism
- Owner disturbance (moving plants, changing grade, digging near root zones)
Related: Signs Your Yard Has Drainage Problems, Damage, Risk & Liability Policy, Faqs/#Not Covered By The Plant Survival Window
Send photos and a short note by text or email:
- Take wide + close-up photos of the whole plant, base, and surrounding area.
- Include where it is located (front/back/bed name).
- Add proof of watering if available (recommended).
We review and respond with next steps. TODO[CONFIRM: standard review/inspection response timeline]
Related: Landscape Bed Installation Cost Guide, Contact Us, Landscape Bed Installation
No. This policy is a limited 14-day survival window and is not a guarantee of plant survival beyond 14 days.
For the general warranty framework, see /policies/warranties/.
Related: Warranties Policy, Faqs/#Is Plant Survival Guaranteed After 14 Days
Before we arrive, please take care of these items so we can start on time and work safely:
- Provide access to the work area (gate code, unlocked gate, or someone available to open it).
- Secure pets away from work zones and keep children away from active work areas.
- Clear the work areas by moving personal items like furniture, toys, fragile décor, hoses, and anything you don’t want dusty or in the way.
Please also tell us ahead of time if:
- there are areas to avoid (fragile plants, sprinkler issues, restricted zones, etc.),
- there are priority areas you care most about (example: “focus on the front beds first”),
- you have any special concerns (example: patio details, tight access, neighbors, parking limitations).
The clearer the access and priorities are, the faster we can work and the smoother the job goes.
Related: Plants Care & Survival Policy, Sod Care Policy, Artificial Turf Care Policy
It means our crew may arrive anytime within a two-hour window (for example, 8:00–10:00 AM).
This helps us manage traffic, material deliveries, and multiple job schedules on the same day.
Related: How Long Does Artificial Turf Last?, How Long Does Outdoor Lighting Last?, Does Artificial Turf Get Hot in Texas?
Yes. Projects may span multiple days depending on scope and crew availability.
We will communicate as the project progresses if timing changes.
Weather delays are handled under our Cancellations & Rescheduling Policy.
Weather-related delays are rescheduled at no charge.
Related: Cancellations & Rescheduling Policy, Faqs/#What Happens If Weather Delays The Project
Sometimes. If irrigation checks are needed for your project, you may need to provide access to the irrigation timer/controller so we can test affected zones.
We do not promise a full-system test every time, but we test what is impacted when feasible.
Related: When Do You Need a Retaining Wall?, How Many Landscape Lights Do I Need?, Do I Need a Permit for a Retaining Wall?