Purpose of this page
This page sets basic expectations for access, site readiness, scheduling norms, and communication so your project runs smoothly.
Definitions and notice timing rules used across our policies are available at policies. We do not restate them here.
Access and site readiness
Please make sure our crew can safely access the work area and complete the job without avoidable delays.
- Gate access / locked areas: Provide a plan for how we will access fenced or locked areas (gate code, unlocked gate, or someone available to open it).
- Clearing personal items: Before we arrive, remove furniture, toys, fragile décor, hoses, and other personal items from the work area.
Pets and children safety
- Pets: Pets must be secured away from work areas for safety.
- Children: Keep children away from active work zones and equipment.
Parking and deliveries
Please provide reasonable space for work vehicles, trailers, and material deliveries near the work area when possible.
- Avoid blocking access to the driveway or main work route if materials are being delivered.
- If you have special parking rules (HOA, shared driveway, limited street parking), tell us as early as possible.
Water and power access
- Water access: Some jobs require access to water. If water is needed for your project, we will confirm the amount needed before the start date.
- Power access: We do not assume power is needed for every project. If power is needed, we will confirm before the start date.
Irrigation access when needed
Some projects require irrigation checks in the affected work area.
- You may need to provide access to the irrigation timer/controller (sometimes in a garage or locked area) so we can test affected zones when needed.
- We do not promise a full-system irrigation test every time. When feasible, we test what is impacted by the project.
Schedule norms (arrival window, multi-day work, weather)
- Weekday installs are standard.
- 2-hour arrival window is standard.
- Projects may span multiple days depending on the scope and crew availability.
- Typical crews are 2–4 people, depending on the project (not guaranteed).
Weather delays: Weather delays are handled under our Cancellations & Rescheduling Policy and are rescheduled at no charge.
Customer responsibilities
- HOA / city approvals (if required): If your property requires approvals before work begins, it is the customer’s responsibility to obtain them.
- Disclose private items/lines: Tell us about shallow private lines, low-voltage wiring, irrigation wiring, or other homeowner-installed lines in or near the work area.
- Be available for questions: If layout decisions come up during the job, please be reasonably available (or have a representative available) when relevant.
- Final walkthrough: When feasible, the customer (or a representative) should be available for the final walkthrough with the superintendent or project manager.
Communication and who to contact
Customers may communicate with our office/admin, project lead, superintendent, or project manager as appropriate.
Important: Official decisions and approvals (especially scope changes) must be in writing (text or email) and may need to be reflected in updated Square documents when applicable.
For notice timing rules, see policies. Written notices sent outside business hours are treated as received at 8:00 AM CT on the next business day. Please confirm receipt.
Source of truth and related policies
The official scope and pricing for your project live in:
- Signed estimate/agreement (Square)
- Written approvals (text/email)
- Updated Square documents and invoice/line items
Related policies (for details, we do not repeat here):
- Deposits & Payments Policy
- Cancellations & Rescheduling Policy
- Change Orders & Scope Policy
- Damage, Risk & Liability Policy
- Warranties Policy
For definitions used across all policies, see policies.
What this policy does not cover
This page outlines project-day expectations and site-readiness guidelines. It does not replace other policies.
- Deposits, payment timing, and progress payments
- Cancellations, rescheduling, and refunds
- Scope changes and change orders
- Damage, risk, and liability rules
- Warranty coverage and defect reporting
See /policies/ for definitions and notice timing. Written notices sent outside business hours are treated as received at 8:00 AM CT on the next business day. Please confirm receipt.