Deposit required before scheduling
We require a deposit before we schedule your project start date. This deposit secures your date and allows us to begin preparation and coordination.
Reminder: For definitions (like “business day”) and how notice timing works, see our main policies page. Written notices sent outside business hours are treated as received at 8:00 AM CT on the next business day. Please confirm receipt.
Deposit tiers by project total
Your required deposit is based on the total project cost shown in your estimate/agreement:
- Projects $0–$10,000: 50% deposit required. The remaining balance is due immediately upon completion after the final walkthrough.
- Projects above $10,000: 1/3 deposit, 1/3 progress payment, 1/3 final payment.
Progress payment for projects above $10,000
For projects above $10,000, the progress payment (the second 1/3) is due at the end of the first day of the project.
If a project runs multiple days, this progress payment is still due at the end of day one (unless your written agreement states otherwise).
Final payment timing after walkthrough
The final payment is due immediately upon completion after the final walkthrough.
The walkthrough is completed with the superintendent or project manager. Once the walkthrough is complete, payment is due right then.
How payment is collected
After the final walkthrough, we may send a text message with a payment link so you can pay right away.
Payment methods available:
- TODO[CONFIRM: What payment methods do you accept (e.g., card, ACH, check, cash), and are there any limits or fees?]
If you need a receipt or a copy of the paid invoice, let us know, and we will provide it.
Why deposits are non-refundable by default
Deposits are non-refundable by default because they secure your date and help cover real preparation work, such as:
- Scheduling and crew allocation
- Project planning and coordination
- Mobilization and staging
- Ordering materials and reserving supplier inventory (when applicable)
If you cancel early and we truly have not incurred any non-refundable supplier charges or other documented actual costs, we may refund amounts paid in excess of documented costs after applying the minimum 15% cancellation fee (see the policy linked below for the full rules).
Where to find cancellation and refund rules
Cancellation, rescheduling, and refund rules are covered in our Cancellation & Rescheduling Policy.
That policy explains:
- How cancellation timing affects refunds and deposit forfeiture
- How documented actual costs are handled
- Refund timing after final calculation
- How rescheduling works (including notice requirements)
Reminder: Notice timing rules are listed on our policies page. Written notices sent outside business hours are treated as received at 8:00 AM CT on the next business day. Please confirm receipt.
What this policy does not cover
This Deposits & Payments Policy is only about deposit tiers and payment timing. It does not replace other policies.
- Cancellations, reschedules, and refunds: see Cancellation & Rescheduling Policy.
- Scope changes and pricing changes during a project: see Change Orders & Scope Policy.
- Workmanship, defect reporting, and warranty coverage: see Warranties Policy.
- General project rules (arrival windows, access, multi-day projects, materials delivery, etc.): see Project Guidelines Policy.
Definitions and notice timing
For definitions used across policies and for how we treat written notices sent outside business hours, see policies.
M-F 9am to 5pm. Written notices sent outside business hours are treated as received at 8:00 AM CT on the next business day. Please confirm receipt.