Landscaping FAQs in San Antonio | San Antonio Landscaping

Answers Up Front

Questions Before You Submit?

Here are a few quick answers about how this page works and what to expect after you fill out the form.

Do you repair irrigation problems you discover that were already there?

No. Pre-existing irrigation issues discovered mid-job are excluded.

If additional irrigation work is needed beyond what the project impacts, it may require a change order. See Change Orders & Scope Policy.

Can you guarantee that flooding or pooling will stop completely?

No. We do not guarantee “no more flooding” or “perfect drainage.”

Drainage work improves conditions and reduces pooling/erosion in normal rain events where feasible, but extreme storms, soil conditions (like heavy clay), and discharge limitations can still overwhelm systems.

Do I really need edging, or can mulch just meet the lawn?

You can run mulch straight to the lawn, but it almost always bleeds out into the grass over time. Edging gives you a clear line to maintain and keeps mulch or rock where it belongs.

Will edging solve my drainage issues?

No. Edging can help guide and control material, but it won’t fix a yard that slopes toward the house or holds water. For that, you may need Drainage Installation or Yard grading / resloping in addition to your bed work.

Will dogs dig up turf?

Some dogs try. Strong perimeter securement, proper edging, and correct infill depth help reduce lift and digging at seams and edges.

Related: Faqs/#Will Dogs Dig Up Turf

How long is the drainage workmanship warranty?

The standard drainage workmanship warranty is 1 year from the installation completion date shown on the final invoice. It applies only to drainage installation work performed by San Antonio Landscaping Services and included in the approved written scope.

How do I report damage or an issue after the project?

Please send photos and a short description (same day if possible). We will review and respond with next steps.

If needed, we will schedule an inspection. TODO[CONFIRM: What is your standard response/inspection timeline?]

Reminder: Visible installation defects/workmanship issues must be reported within 48 hours of completion for correction at no cost. After 48 hours, issues are handled under warranty terms.

Are storm or weather events considered workmanship defects?

No. Weather events and “acts of nature” are not workmanship defects.

If remediation is needed after an extreme event, it may require a new scope and quote.

What private lines and systems are excluded from coverage?

We are not responsible for:

Shallow or invisible private lines
Homeowner-installed wiring/lines (including low-voltage lighting wire, irrigation wiring, and similar private lines)
Unknown septic systems

Please disclose any known private lines or septic systems before the project starts.

Will you always arrange 811 utility marking before you dig?

No. We arrange 811 marking only when it is necessary, based on 811 recommendations for the work being performed.

Even with marking, some private lines may not be marked.