Landscaping FAQs in San Antonio | San Antonio Landscaping

Answers Up Front

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Why is drainage behind the wall necessary?

Drainage helps reduce water pressure behind the wall.

For segmented block or masonry walls over ~12–18 inches, we use free-draining backfill (washed stone) directly behind the wall and a perforated drain pipe at the base with appropriate outlet(s).

Is settling or movement normal after a wall is built?

Depending on soil and weather, minor settling or cosmetic changes can occur.

Significant movement, bulging, leaning, or drainage issues are not normal and should be reported promptly with photos.

Can I park a vehicle or place heavy items near the wall?

Do not add heavy loads near the wall (vehicles/equipment) unless the wall is engineered for it.

Vehicle loading near the wall is one of the triggers that requires a stamped engineered design.

What should I do if I see leaning, bulging, or washout?

Report it promptly with photos:

Send wide + close-up photos.
Describe what you see (leaning, bulge, cracking, washout).

We review and respond with next steps, and schedule an inspection if needed. TODO[CONFIRM: standard response/inspection timeline]

Can you use my engineer instead of your engineering partners?

Yes. You can provide your own stamped engineered plan, or we can use our engineering partners (preferred for coordination and communication).

TODO[CONFIRM: How is engineering billed (separate line item / included / allowance)?]

Who is responsible for watering after the sod is installed?

The homeowner is responsible for watering and care after installation.

A working irrigation method is required (sprinkler system or consistent manual watering). If irrigation is not functioning, it must be addressed immediately to avoid sod failure.

What’s normal in the first 1–2 weeks, and what should I report?

In the first 1–2 weeks, some color variation and visible seams can be normal while sod establishes.

Report anything that looks like a visible installation issue (gaps, large dead areas, pieces shifted, or sod not making soil contact) within 48 hours with photos.

When can I mow new sod?

Only mow after the sod is rooted enough to resist lifting.

Use a gentle “tug test”: if a corner lifts easily, wait longer. Once it resists lifting, mowing is generally safer.

What if my irrigation isn’t working after the sod is installed?

Address it immediately to avoid sod failure.

If the issue is project-caused and irrigation was confirmed working before work, repair responsibility is handled under our damage boundaries.

If it is a pre-existing issue or unrelated to the work area, it may require separate repair and/or a change order.

See Damage, Risk & Liability Policy and Change Orders & Scope Policy.

How do I report a concern so it can be evaluated correctly?

Send wide and close-up photos plus a short description as soon as possible.

Include the date/time when possible.
Note where it is in the yard (front/back/side; near driveway/fence, etc.).

Notice timing rules: /policies/. Written notices sent outside business hours are treated as received at 8:00 AM CT on the next business day. Please confirm receipt.