Yes. Lack of basic maintenance and preventable damage can void coverage.

Examples include misuse (sharp objects, dragging heavy items), harsh chemical damage, neglect leading to preventable issues, and third-party modifications after installation.

Related: Damage, Risk & Liability Policy, Low-Maintenance Landscape Bed Ideas, Faqs/#Does Maintenance Affect Warranty Coverage

Document it and report it with photos as soon as possible.

• Take a wide photo and a close-up.
• Note the location and what you’re seeing (lifting edge, seam showing, low spot, movement).

See /policies/warranties/ for claim steps.

Related: Warranties Policy, Faqs/#What Should I Do If An Edge Lifts Or I Can See A Seam

Yes, turf can get hot in direct sun like concrete or asphalt.

Use common-sense steps: shade where possible, footwear, limit play during peak heat, and light rinsing for temporary cooling.

Related: Best Artificial Turf for Dogs, Does Artificial Turf Get Hot in Texas?, How Long Does Artificial Turf Last?

Remove solid waste promptly and rinse urine areas as needed.

If odor persists, you can use an approved odor-neutral product (avoid harsh chemicals). Persistent odor is usually tied to maintenance and environmental conditions, not workmanship.

Related: Best Artificial Turf for Dogs, Low-Maintenance Landscape Bed Ideas, Faqs/#I Handle Pet Urine And Odor On Turf

Keep it simple:

• Remove leaves and debris (blower, broom, or rake).
• Rinse dust/pollen as needed.
• Spot clean most spills with mild soap and water.

Avoid harsh chemicals or solvents unless you have manufacturer guidance.

Related: Best Artificial Turf for Dogs, Artificial Turf Installation, Seasonal Yard Clean-Ups

Plan on occasional visual checks at discharge points and basins, keep leaves and debris cleared, and avoid driving heavy equipment over known drain paths. During Seasonal Yard Cleanups, it’s a good time to confirm that water still flows where it should and that gravel or rock areas haven’t clogged up.

Related: Signs Your Yard Has Drainage Problems, Landscape Bed Installation Cost Guide, Seasonal Yard Clean-Ups

Typical residential drainage improvements inside your property line often do not require a permit, but rules can vary, especially if work ties into municipal systems or involves structural elements like tall retaining walls.

We’ll let you know if your specific scope triggers any additional requirements.

Related: Signs Your Yard Has Drainage Problems, Do I Need a Permit for a Retaining Wall?, How Long Do Retaining Walls Last?

We only open the trenching that’s needed to solve the problem, but drainage is intrusive work. We plan trench routes carefully, protect existing features when possible, and include restoration—such as new Sod Installation or Landscape Bed Installation touch-ups—in the plan so the yard recovers well.

Related: How to Prepare Your Yard for Sod Installation, Signs Your Yard Has Drainage Problems, Landscape Bed Installation Cost Guide

Proper French drains are labor and material intensive.

They require excavation, washed rock, fabric, perforated pipe, and a safe discharge point, plus restoration. Cheaper versions often skip steps, use the wrong materials, or don’t have a place to send the water, which is why many homeowners end up paying twice.

Related: Landscape Bed Installation Cost Guide, French Drain vs Surface Drain: What’s the Difference?, Faqs/#Why Are French Drains More Expensive Than I Expected

Sometimes. If your yard simply slopes the wrong way, strategic Yard grading / resloping may reduce or eliminate the need for long pipe runs. On other properties, grading plus a short French drain or surface drain is the best balance of performance and cost.

Related: Signs Your Yard Has Drainage Problems, Does Yard Grading Fix Drainage?, French Drain vs Surface Drain: What’s the Difference?