Landscaping FAQs in San Antonio | San Antonio Landscaping

Answers Up Front

Questions Before You Submit?

Here are a few quick answers about how this page works and what to expect after you fill out the form.

How many times can I reschedule without a penalty?

You may reschedule up to two (2) times without penalty if we receive your written notice at least 48 business hours before the installation start.

Additional reschedules require management approval and may require an additional deposit or fee. If rescheduling triggers supplier non-refundable charges, the client is responsible for those charges.

How long do refunds take?

If a refund is due, it is processed within 30 days after the final calculation of documented costs.

What happens if I cancel more than 48 business hours before the start date?

If you cancel more than 48 business hours before the installation start:

A 15% minimum cancellation fee applies (based on total project cost).
If you paid more than the cancellation fee plus documented costs, you may receive a refund of the difference.

See the “Documented actual costs” section on this page for examples of what can count as documented costs.

Where do I find warranty details (workmanship vs manufacturer)?

Warranty terms and the claim process are on /policies/warranties/.

Known facts: artificial turf includes a 2-Year Limited Workmanship Warranty and a 15-Year Manufacturer Turf Warranty (coverage may vary by turf type).

Does maintenance affect warranty coverage?

Yes. Lack of basic maintenance and preventable damage can void coverage.

Examples include misuse (sharp objects, dragging heavy items), harsh chemical damage, neglect leading to preventable issues, and third-party modifications after installation.

What should I do if an edge lifts or I can see a seam?

Document it and report it with photos as soon as possible.

Take a wide photo and a close-up.
Note the location and what you’re seeing (lifting edge, seam showing, low spot, movement).

See /policies/warranties/ for claim steps.

Does artificial turf get hot?

Yes, turf can get hot in direct sun like concrete or asphalt.

Use common-sense steps: shade where possible, footwear, limit play during peak heat, and light rinsing for temporary cooling.

How do I handle pet urine and odor on turf?

Remove solid waste promptly and rinse urine areas as needed.

If odor persists, you can use an approved odor-neutral product (avoid harsh chemicals). Persistent odor is usually tied to maintenance and environmental conditions, not workmanship.

How do I clean artificial turf day-to-day?

Keep it simple:

Remove leaves and debris (blower, broom, or rake).
Rinse dust/pollen as needed.
Spot clean most spills with mild soap and water.

Avoid harsh chemicals or solvents unless you have manufacturer guidance.

How can I keep my drainage system working after I invest in it?

Plan on occasional visual checks at discharge points and basins, keep leaves and debris cleared, and avoid driving heavy equipment over known drain paths. During Seasonal Yard Cleanups, it’s a good time to confirm that water still flows where it should and that gravel or rock areas haven’t clogged up.