Answers Up Front
Questions Before You Submit?
Here are a few quick answers about how this page works and what to expect after you fill out the form.
No. Weather events and “acts of nature” are not workmanship defects.
If remediation is needed after an extreme event, it may require a new scope and quote.
Related: Change Orders & Scope Policy, Faqs/#Are Storm Or Weather Events Considered Workmanship Defects
Please send photos and a short description (same day if possible). We will review and respond with next steps.
If needed, we will schedule an inspection. TODO[CONFIRM: What is your standard response/inspection timeline?]
Reminder: Visible installation defects/workmanship issues must be reported within 48 hours of completion for correction at no cost. After 48 hours, issues are handled under warranty terms.
Related: Project Guidelines Policy, Sod Installation Cost Guide, Landscape Bed Installation Cost Guide
Unusual rainfall intensity can overwhelm systems or create new flow paths.
Extreme storms and acts of nature are not workmanship defects. See Damage, Risk & Liability Policy for risk boundaries.
Related: Damage, Risk & Liability Policy, Faqs/#What Happens In Extreme Storms Or Unusual Rainfall
Some yards do not have a viable discharge point, and some properties have restrictions or site conditions that limit tie-ins.
Drainage tie-in limitations are a common hidden condition. If discovered mid-job, we may need to propose options and get written approval before proceeding. See Change Orders & Scope Policy.
Related: Signs Your Yard Has Drainage Problems, Change Orders & Scope Policy, French Drain vs Surface Drain: What’s the Difference?
“Improvement” means reducing recurring issues where the site allows—such as less standing water, faster dry-out, fewer soggy spots, and better routing away from problem areas (like near foundations).
Results depend on slope, soil, discharge options, and rainfall intensity.
Related: Signs Your Yard Has Drainage Problems, Why Standing Water Is Dangerous for Lawns & Foundations, Faqs/#What Does Improvement Mean For Drainage Work
No. We do not guarantee “no more flooding” or “perfect drainage.”
Drainage work improves conditions and reduces pooling/erosion in normal rain events where feasible, but extreme storms, soil conditions (like heavy clay), and discharge limitations can still overwhelm systems.
Related: Warranties Policy, Signs Your Yard Has Drainage Problems, Drainage Installation
No. Standing water must be corrected with grading or drainage before sod installation.
Related: How to Prepare Your Yard for Sod Installation, Signs Your Yard Has Drainage Problems, Does Yard Grading Fix Drainage?
Not successfully in heavy shade. It typically thins and fails.
If you share a few details about your yard, we can give you a clearer recommendation.
Related: Bermuda vs Zoysia vs St. Augustine vs Buffalo, Faqs/#Can Bermuda Grow Under Trees
No. Full sun increases evaporation. Deep watering schedules are critical during summer.
If you share a few details about your yard, we can give you a clearer recommendation.
Related: Sod Watering Schedule (First 30 Days), How to Prepare Your Yard for Summer, Faqs/#Does Full Sun Reduce Watering Needs
The standard drainage workmanship warranty is 1 year from the installation completion date shown on the final invoice. It applies only to drainage installation work performed by San Antonio Landscaping Services and included in the approved written scope.