Deposits & Payments
Deposit tiers, when balances are due, and how payments work from start to finish.
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Policy Center
Our Policies & Project Standards
Clear rules, clear expectations, and straightforward answers. These policies are the source of truth for how we schedule, bill, warranty, and complete landscaping projects.
Request Your EstimateWhy this page exists
Simple, Transparent, and Consistent
These policies explain what we do, what we don’t do, and what to expect before, during, and after a project. They help prevent surprises and keep communication clear from day one.
- Written rules we follow on every job
- Easy links to the most important policies
- Service care guides for sod, turf, plants, drainage, and more
- If you ever have a question, we’ll point you to the right policy
Insurance verification available upon request.
Start here
Most-Read Policies
These cover the questions that come up most often — scheduling, payments, changes, and responsibility boundaries.
Cancellations & Rescheduling
How cancellations, reschedules, refund timing, and notice rules work — including weather delays.Learn moreChange Orders & Scope
What counts as a scope change, approval requirements, and how hidden conditions are handled.Project GuidelinesProject Guidelines
Site readiness, access, scheduling norms, arrival windows, and communication expectations.Learn moreDamage, Risk & Liability
Irrigation boundaries, private lines, utilities, site conditions, and how issues are reported.Learn moreService Warranties
The master warranty page — workmanship vs manufacturer coverage, exclusions, and the claim process.Learn moreService Policies
Care and expectations by service type (sod, turf, drainage, plants, beds, retaining walls).
Before you book
A Quick Checklist for a Smooth Project
These are the most important expectations to understand before scheduling. If you want the full details, each item links to the matching policy.
- Deposits reserve your date
We schedule projects after the agreement is signed and the required deposit is received.
Read Deposits & Payments → - Reschedules and cancellations must be in writing
To avoid confusion, changes must be requested by text or email, and timing rules apply.
Read Cancellations & Rescheduling → - Scope changes require written approval
Anything not listed in the signed estimate/agreement must be approved in writing (text or email) before we proceed.
Read Change Orders & Scope → - Site access and readiness matter
Gate access, pets secured, and work areas cleared help us stay on schedule and protect your property.
Read Project Guidelines → - Know the boundaries of risk and hidden conditions
Private lines, unknown site conditions, and extreme weather can affect outcomes and may require changes to the scope.
Read Damage, Risk & Liability → - Care matters after install
For living materials and surface systems, ongoing care impacts results. Use the correct care guide for your service.
View Service Policies →
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A Landscaping Team San Antonio Homeowners and Businesses Trust
Clear expectations. Clean installs. No surprises. If you ever have a question, our Policies Hub explains exactly how we handle scheduling, payments, changes, warranties, and care — so you feel confident before you book.