Landscaping FAQs in San Antonio | San Antonio Landscaping

Answers Up Front

Questions Before You Submit?

Here are a few quick answers about how this page works and what to expect after you fill out the form.

What is considered a scope change on my project?

A scope change is anything not listed in the signed estimate/agreement.

Examples include expanding square footage, adding edging, extra grading, adding materials, or adding additional drainage work. Scope changes can affect price and/or schedule, so they must be approved in writing.

Do you count a text sent at night as “notice” right away?

All cancellation/reschedule requests must be in writing (text or email), but timing matters.

All cancellation, reschedule, and change requests must be submitted in writing (text or email). Messages sent outside business hours are treated as received at 8:00 AM Central Time on the next business day. The sender is responsible for confirming we received the notice.

For definitions used across policies, see /policies/.

What if materials have already been delivered and I cancel?

If materials are delivered or unloaded at the project site, title and risk of loss transfer to the client upon delivery or unloading.

If you cancel after delivery, you are responsible for those materials.
If you want materials removed, removal requires payment of the quoted removal fee before work begins.

We try to stop/redirect deliveries when possible, but we are not liable if a supplier refuses or cannot stop delivery.

How many times can I reschedule without a penalty?

You may reschedule up to two (2) times without penalty if we receive your written notice at least 48 business hours before the installation start.

Additional reschedules require management approval and may require an additional deposit or fee. If rescheduling triggers supplier non-refundable charges, the client is responsible for those charges.

How long do refunds take?

If a refund is due, it is processed within 30 days after the final calculation of documented costs.

What happens if I cancel more than 48 business hours before the start date?

If you cancel more than 48 business hours before the installation start:

A 15% minimum cancellation fee applies (based on total project cost).
If you paid more than the cancellation fee plus documented costs, you may receive a refund of the difference.

See the “Documented actual costs” section on this page for examples of what can count as documented costs.

Where do I find warranty details (workmanship vs manufacturer)?

Warranty terms and the claim process are on /policies/warranties/.

Known facts: artificial turf includes a 2-Year Limited Workmanship Warranty and a 15-Year Manufacturer Turf Warranty (coverage may vary by turf type).

Does maintenance affect warranty coverage?

Yes. Lack of basic maintenance and preventable damage can void coverage.

Examples include misuse (sharp objects, dragging heavy items), harsh chemical damage, neglect leading to preventable issues, and third-party modifications after installation.

What should I do if an edge lifts or I can see a seam?

Document it and report it with photos as soon as possible.

Take a wide photo and a close-up.
Note the location and what you’re seeing (lifting edge, seam showing, low spot, movement).

See /policies/warranties/ for claim steps.

Does artificial turf get hot?

Yes, turf can get hot in direct sun like concrete or asphalt.

Use common-sense steps: shade where possible, footwear, limit play during peak heat, and light rinsing for temporary cooling.