We use standard thresholds based on the original contract amount:

• ≤10%: may be added with written approval and updated line item notes.
• >10%: requires a formal change order (still approved in writing with updated Square documents).
• >20% or a new service category: requires an updated estimate/agreement and may require rescheduling.

Related: Faqs/#What S The Difference Between A Small Change And A Formal Ch

No. Verbal approvals are not valid.

All scope changes must be approved in writing (text or email) and must clearly state what is changing and that it can affect price and/or schedule.

Related: Contact Us, Sod Watering Schedule (First 30 Days), Faqs/#Approve A Change Verbally On Site

A scope change is anything not listed in the signed estimate/agreement.

Examples include expanding square footage, adding edging, extra grading, adding materials, or adding additional drainage work. Scope changes can affect price and/or schedule, so they must be approved in writing.

Related: Signs Your Yard Has Drainage Problems, Faqs/#Considered A Scope Change On My Project

All cancellation/reschedule requests must be in writing (text or email), but timing matters.

All cancellation, reschedule, and change requests must be submitted in writing (text or email). Messages sent outside business hours are treated as received at 8:00 AM Central Time on the next business day. The sender is responsible for confirming we received the notice.

For definitions used across policies, see /policies/.

Related: Contact Us, Retaining Wall Drainage: Why It Matters, How Long Do Retaining Walls Last?

If materials are delivered or unloaded at the project site, title and risk of loss transfer to the client upon delivery or unloading.

• If you cancel after delivery, you are responsible for those materials.
• If you want materials removed, removal requires payment of the quoted removal fee before work begins.

We try to stop/redirect deliveries when possible, but we are not liable if a supplier refuses or cannot stop delivery.

Related: Deposits & Payments Policy, Project Guidelines Policy, Damage, Risk & Liability Policy

You may reschedule up to two (2) times without penalty if we receive your written notice at least 48 business hours before the installation start.

Additional reschedules require management approval and may require an additional deposit or fee. If rescheduling triggers supplier non-refundable charges, the client is responsible for those charges.

Related: Deposits & Payments Policy, Sod Installation, Artificial Turf Installation

If a refund is due, it is processed within 30 days after the final calculation of documented costs.

Related: Deposits & Payments Policy, Sod Watering Schedule (First 30 Days), How Long Do Retaining Walls Last?

If you cancel more than 48 business hours before the installation start:

• A 15% minimum cancellation fee applies (based on total project cost).
• If you paid more than the cancellation fee plus documented costs, you may receive a refund of the difference.

See the “Documented actual costs” section on this page for examples of what can count as documented costs.

Related: Deposits & Payments Policy, Project Guidelines Policy, Sod Installation Cost Guide

Warranty terms and the claim process are on /policies/warranties/.

Known facts: artificial turf includes a 2-Year Limited Workmanship Warranty and a 15-Year Manufacturer Turf Warranty (coverage may vary by turf type).

Related: Best Artificial Turf for Dogs, Warranties Policy, Artificial Turf Installation

We include light shrub trimming and shaping in our cleanups, which can address minor freeze damage. If plants need heavy cutbacks, removals, or replanting, we may recommend a separate visit or a small project under our landscape bed services.

Related: Landscape Bed Installation Cost Guide, Landscape Bed Installation, Plants Care & Survival Policy