Answers Up Front
Questions Before You Submit?
Here are a few quick answers about how this page works and what to expect after you fill out the form.
Rock beds: permeable fabric is standard under decorative rock, with cutouts and mulch rings around plants.
Mulch-only beds: fabric is not used by default. The standard approach is 2–4 inches of mulch plus pre-emergent or periodic weeding.
Related: Landscape Bed Installation Cost Guide, Mulch vs Rock: Which Is Better for Your Beds?, How Often Should You Refresh Mulch?
All new defined beds include some form of edging, itemized on the estimate.
- Standard: steel edging
- Upgrade: stone edging
- Plastic: budget option or by special request (not recommended long-term)
Related: Best Edging Options for Landscape Beds, Faqs/#What Edging Use For New Beds
Weeds can appear over time due to wind-blown seed, birds, and surrounding soil. This is normal and is not a workmanship defect.
If you want the lowest weed pressure, ask about optional maintenance/weed help via /seasonal-yard-clean-up/.
Related: Seasonal Yard Clean-Ups, Seasonal Yard Clean-Up Cost Guide, When Is the Best Time to Install Sod?
Yes. Some settling and material movement can happen after the first rains.
- Mulch can shift.
- Rock can migrate slightly.
- Heavy rain can move material.
Extreme storms/acts of nature are not workmanship defects. If corrections require added material or scope, it may require a change order.
Related: Landscape Bed Installation Cost Guide, Mulch vs Rock: Which Is Better for Your Beds?, How Often Should You Refresh Mulch?
Yes. Fabric under mulch is available by special request, but it is not recommended.
- It does not keep beds weed-free long-term.
- It can complicate future plant changes.
Related: Landscape Bed Installation Cost Guide, Mulch vs Rock: Which Is Better for Your Beds?, How Often Should You Refresh Mulch?
The 14-day plant survival window starts on the FINAL WALKTHROUGH DATE.
If a plant dies within 14 days, we can replace it like-for-like if the requirements are met and no exclusions apply.
Related: Faqs/#When Does The 14 Day Plant Survival Window Start
To qualify for like-for-like replacement within 14 days:
- You must water per our printed instructions.
- There must be no obvious pest, disease, freeze, or vandalism damage.
Extreme weather and watering/irrigation failures are excluded.
Related: Sod Watering Schedule (First 30 Days), Damage, Risk & Liability Policy, Faqs/#What Have To Do For A Plant To Qualify For Replacement
No. Proof of watering is recommended to speed review, but it is not mandatory.
Photos are required for every claim. Helpful proof examples include timer setting screenshots or a simple watering log.
Related: Sod Watering Schedule (First 30 Days), Faqs/#Is Proof Of Watering Required To File A Claim
Not covered includes:
- Extreme weather (heat waves, freezes, hail, high winds)
- Irrigation failures or lack of watering
- Obvious pest or disease damage
- Vandalism
- Owner disturbance (moving plants, changing grade, digging near root zones)
Related: Signs Your Yard Has Drainage Problems, Damage, Risk & Liability Policy, Faqs/#Not Covered By The Plant Survival Window
Send photos and a short note by text or email:
- Take wide + close-up photos of the whole plant, base, and surrounding area.
- Include where it is located (front/back/bed name).
- Add proof of watering if available (recommended).
We review and respond with next steps. TODO[CONFIRM: standard review/inspection response timeline]
Related: Landscape Bed Installation Cost Guide, Contact Us, Landscape Bed Installation