Landscaping FAQs in San Antonio | San Antonio Landscaping

Answers Up Front

Questions Before You Submit?

Here are a few quick answers about how this page works and what to expect after you fill out the form.

Can you use my engineer instead of your engineering partners?

Yes. You can provide your own stamped engineered plan, or we can use our engineering partners (preferred for coordination and communication).

TODO[CONFIRM: How is engineering billed (separate line item / included / allowance)?]

Who is responsible for watering after the sod is installed?

The homeowner is responsible for watering and care after installation.

A working irrigation method is required (sprinkler system or consistent manual watering). If irrigation is not functioning, it must be addressed immediately to avoid sod failure.

What’s normal in the first 1–2 weeks, and what should I report?

In the first 1–2 weeks, some color variation and visible seams can be normal while sod establishes.

Report anything that looks like a visible installation issue (gaps, large dead areas, pieces shifted, or sod not making soil contact) within 48 hours with photos.

When can I mow new sod?

Only mow after the sod is rooted enough to resist lifting.

Use a gentle “tug test”: if a corner lifts easily, wait longer. Once it resists lifting, mowing is generally safer.

What if my irrigation isn’t working after the sod is installed?

Address it immediately to avoid sod failure.

If the issue is project-caused and irrigation was confirmed working before work, repair responsibility is handled under our damage boundaries.

If it is a pre-existing issue or unrelated to the work area, it may require separate repair and/or a change order.

See Damage, Risk & Liability Policy and Change Orders & Scope Policy.

How do I report a concern so it can be evaluated correctly?

Send wide and close-up photos plus a short description as soon as possible.

Include the date/time when possible.
Note where it is in the yard (front/back/side; near driveway/fence, etc.).

Notice timing rules: /policies/. Written notices sent outside business hours are treated as received at 8:00 AM CT on the next business day. Please confirm receipt.

Where do I find the year-round care schedule for my sod type?

This page is the universal baseline for the first 30 days.

For sod-type-specific year-round care, use:

What’s the difference between a workmanship warranty and a manufacturer warranty?

Workmanship covers the quality of installation performed by our team (when applicable).

Manufacturer covers the product/material itself (when applicable) and is subject to the manufacturer’s terms. Coverage can vary by product type (especially for turf).

How soon should I report a problem after the job is done?

Please report issues as soon as possible.

Visible installation/workmanship issues should be reported within 48 hours of completion so we can correct qualifying issues at no cost when they apply. For sod installs, this 48-hour window is part of the sod installation guarantee.

How do I file a warranty claim?

Send photos and a short description as soon as possible. We review and respond with next steps.

If needed, we schedule an inspection. TODO[CONFIRM: What is your standard response/inspection timeline?]

We then provide a close-out summary: what was repaired, what is excluded, or what requires a change order.