No. Pre-existing irrigation issues discovered mid-job are excluded.

If additional irrigation work is needed beyond what the project impacts, it may require a change order. See Change Orders & Scope Policy.

Related: Change Orders & Scope Policy, Faqs/#Repair Irrigation Problems You Discover That Were Already Th

If irrigation is confirmed working before work and our crew breaks it, we repair it the same day when possible or schedule a return visit.

Repairs are limited to work-area/project-impacted components. Pre-existing issues discovered mid-job are excluded.

Related: Project Guidelines Policy, Does Yard Grading Fix Drainage?, Sod Watering Schedule (First 30 Days)

The source of truth is:

• Signed estimate/service agreement
• Written change approvals (text/email)
• Updated Square documents/invoice line items

If there is ever a question, we rely on these records.

Related: Contact Us, Faqs/#How Are Approved Changes Officially Recorded

It can. Changes may impact material availability, vendor lead times, crew scheduling, and completion timelines.

If a change affects timing, we will confirm a revised schedule in writing.

Related: Sod Watering Schedule (First 30 Days), Faqs/#Will A Scope Change Affect My Schedule

If we discover an issue that was not visible during estimating, we may pause work (when necessary), document it (usually photos), and propose options.

We will not proceed with work outside the original scope until we receive written approval.

Related: Best Edging Options for Landscape Beds, Faqs/#What Happens If You Find A Hidden Condition After Work Start

We use standard thresholds based on the original contract amount:

• ≤10%: may be added with written approval and updated line item notes.
• >10%: requires a formal change order (still approved in writing with updated Square documents).
• >20% or a new service category: requires an updated estimate/agreement and may require rescheduling.

Related: Faqs/#What S The Difference Between A Small Change And A Formal Ch

No. Verbal approvals are not valid.

All scope changes must be approved in writing (text or email) and must clearly state what is changing and that it can affect price and/or schedule.

Related: Contact Us, Sod Watering Schedule (First 30 Days), Faqs/#Approve A Change Verbally On Site

A scope change is anything not listed in the signed estimate/agreement.

Examples include expanding square footage, adding edging, extra grading, adding materials, or adding additional drainage work. Scope changes can affect price and/or schedule, so they must be approved in writing.

Related: Signs Your Yard Has Drainage Problems, Faqs/#Considered A Scope Change On My Project

All cancellation/reschedule requests must be in writing (text or email), but timing matters.

All cancellation, reschedule, and change requests must be submitted in writing (text or email). Messages sent outside business hours are treated as received at 8:00 AM Central Time on the next business day. The sender is responsible for confirming we received the notice.

For definitions used across policies, see /policies/.

Related: Contact Us, Retaining Wall Drainage: Why It Matters, How Long Do Retaining Walls Last?

If materials are delivered or unloaded at the project site, title and risk of loss transfer to the client upon delivery or unloading.

• If you cancel after delivery, you are responsible for those materials.
• If you want materials removed, removal requires payment of the quoted removal fee before work begins.

We try to stop/redirect deliveries when possible, but we are not liable if a supplier refuses or cannot stop delivery.

Related: Deposits & Payments Policy, Project Guidelines Policy, Damage, Risk & Liability Policy