Document it and report it with photos as soon as possible.

• Take a wide photo and a close-up.
• Note the rainfall context (recent rain, where pooling occurs, how long it lasted).

Send via text/email. See /policies/ for notice timing rules and /policies/warranties/ for the claim framework.

Related: Signs Your Yard Has Drainage Problems, Contact Us, Warranties Policy

Yes. Hidden conditions can be discovered after work begins (for example, no viable discharge point or slope constraints).

When hidden conditions are found, we may pause, document, propose options, and require written approval before proceeding. See Change Orders & Scope Policy.

Related: Signs Your Yard Has Drainage Problems, Change Orders & Scope Policy, Faqs/#Can Drainage Work Require Change Orders Once The Project Sta

To qualify for like-for-like replacement within 14 days:

• You must water per our printed instructions.
• There must be no obvious pest, disease, freeze, or vandalism damage.

Extreme weather and watering/irrigation failures are excluded.

Related: Sod Watering Schedule (First 30 Days), Damage, Risk & Liability Policy, Faqs/#What Have To Do For A Plant To Qualify For Replacement

The 14-day plant survival window starts on the FINAL WALKTHROUGH DATE.

If a plant dies within 14 days, we can replace it like-for-like if the requirements are met and no exclusions apply.

Related: Faqs/#When Does The 14 Day Plant Survival Window Start

Yes. Fabric under mulch is available by special request, but it is not recommended.

• It does not keep beds weed-free long-term.
• It can complicate future plant changes.

Related: Landscape Bed Installation Cost Guide, Mulch vs Rock: Which Is Better for Your Beds?, How Often Should You Refresh Mulch?

Yes. Some settling and material movement can happen after the first rains.

• Mulch can shift.
• Rock can migrate slightly.
• Heavy rain can move material.

Extreme storms/acts of nature are not workmanship defects. If corrections require added material or scope, it may require a change order.

Related: Landscape Bed Installation Cost Guide, Mulch vs Rock: Which Is Better for Your Beds?, How Often Should You Refresh Mulch?

Weeds can appear over time due to wind-blown seed, birds, and surrounding soil. This is normal and is not a workmanship defect.

If you want the lowest weed pressure, ask about optional maintenance/weed help via /seasonal-yard-clean-up/.

Related: Seasonal Yard Clean-Ups, Seasonal Yard Clean-Up Cost Guide, When Is the Best Time to Install Sod?

All new defined beds include some form of edging, itemized on the estimate.

• Standard: steel edging
• Upgrade: stone edging
• Plastic: budget option or by special request (not recommended long-term)

Related: Best Edging Options for Landscape Beds, Faqs/#What Edging Use For New Beds

Rock beds: permeable fabric is standard under decorative rock, with cutouts and mulch rings around plants.

Mulch-only beds: fabric is not used by default. The standard approach is 2–4 inches of mulch plus pre-emergent or periodic weeding.

Related: Landscape Bed Installation Cost Guide, Mulch vs Rock: Which Is Better for Your Beds?, How Often Should You Refresh Mulch?

We guarantee that beds are weed-free at completion of installation.

We do not guarantee weed-free beds after installation. Weeds can return over time due to wind-blown seed, birds, and surrounding soil.

Related: Warranties Policy, Best Edging Options for Landscape Beds, Mulch vs Rock: Which Is Better for Your Beds?