Landscaping FAQs in San Antonio | San Antonio Landscaping

Answers Up Front

Questions Before You Submit?

Here are a few quick answers about how this page works and what to expect after you fill out the form.

What does a “2-hour arrival window” mean?

It means our crew may arrive anytime within a two-hour window (for example, 8:00–10:00 AM).

This helps us manage traffic, material deliveries, and multiple job schedules on the same day.

Can my project take more than one day?

Yes. Projects may span multiple days depending on scope and crew availability.

We will communicate as the project progresses if timing changes.

What happens if weather delays the project?

Weather delays are handled under our Cancellations & Rescheduling Policy.

Weather-related delays are rescheduled at no charge.

Do you need access to my irrigation controller?

Sometimes. If irrigation checks are needed for your project, you may need to provide access to the irrigation timer/controller so we can test affected zones.

We do not promise a full-system test every time, but we test what is impacted when feasible.

Who should I contact during the project, and how do I approve changes?

You may communicate with our office/admin, project lead, superintendent, or project manager as appropriate.

Important: Official decisions and approvals (especially scope changes) must be in writing (text/email) and may need to be reflected in updated Square documents when applicable.

For notice timing rules, see /policies/. Written notices sent outside business hours are treated as received at 8:00 AM CT on the next business day. Please confirm receipt.

When is engineering required for a retaining wall?

Engineering is required when:

The wall is over 4 feet total exposed height, or
The wall supports structures, vehicles, or steep slopes.

Engineering is also required when the wall is near a building foundation or pool, retaining a steep slope or parking area, or when vehicle loading near the wall is requested.

Why is drainage behind the wall necessary?

Drainage helps reduce water pressure behind the wall.

For segmented block or masonry walls over ~12–18 inches, we use free-draining backfill (washed stone) directly behind the wall and a perforated drain pipe at the base with appropriate outlet(s).

Is settling or movement normal after a wall is built?

Depending on soil and weather, minor settling or cosmetic changes can occur.

Significant movement, bulging, leaning, or drainage issues are not normal and should be reported promptly with photos.

Can I park a vehicle or place heavy items near the wall?

Do not add heavy loads near the wall (vehicles/equipment) unless the wall is engineered for it.

Vehicle loading near the wall is one of the triggers that requires a stamped engineered design.

What should I do if I see leaning, bulging, or washout?

Report it promptly with photos:

Send wide + close-up photos.
Describe what you see (leaning, bulge, cracking, washout).

We review and respond with next steps, and schedule an inspection if needed. TODO[CONFIRM: standard response/inspection timeline]