Send photos and a short description as soon as possible. We review and respond with next steps.

If needed, we schedule an inspection. TODO[CONFIRM: What is your standard response/inspection timeline?]

We then provide a close-out summary: what was repaired, what is excluded, or what requires a change order.

Related: Change Orders & Scope Policy, Sod Watering Schedule (First 30 Days), Faqs/#I File A Warranty Claim

Common exclusions include: not following care instructions, watering/irrigation failures, pet damage/heavy traffic/misuse, chemicals/herbicides not applied per guidance, poor sunlight/shade limits (when relevant), extreme weather/acts of nature, third-party work after completion, and pre-existing conditions discovered mid-job.

Related: Common Sod Installation Mistakes to Avoid, Faqs/#The Most Common Things Warranties Do Not Cover

48-hour installation guarantee: If you notice problems like gaps or large dead areas, notify us within 48 hours and we fix qualifying issues at no charge.

30-day limited warranty: If small patches don’t take root, we replace up to 90 sq ft per pallet installed, one time only, as long as you follow watering/care instructions, have working sprinklers or water regularly, and report within 30 days with photos.

Not covered includes damage from not watering, pets, kids, poor sunlight, chemicals, or extreme weather.

Related: Project Guidelines Policy, How to Prepare Your Yard for Sod Installation, Sod Watering Schedule (First 30 Days)

If the fix requires added scope (work not included in the signed estimate/agreement), it may require a change order and updated Square documents.

See Change Orders & Scope Policy for how scope changes are approved and documented.

Related: Change Orders & Scope Policy, Faqs/#What If Fixing The Issue Requires Extra Work Outside The Ori

Most residential turf installs are completed in 1–3 days after site prep is complete.
Timing depends on square footage, excavation, edging, and seam complexity.

Helpful next step: Learn more about artificial turf installation process and artificial turf cost guide.

Yes—when the base and slope are built correctly.
Drainage performance is driven by compaction, base material, and where water is directed to discharge.

Helpful next step: Learn more about drainage solutions and French drains vs. surface drains.

It can if the system is installed wrong or not rinsed.
We recommend a fast-drain turf option for pets and can include antimicrobial/deodorizing infill upgrades.

Helpful next step: Learn more about K9 Comfort Turf and artificial turf care.

No. Installing over grass traps organics and causes uneven settling, wrinkles, and odor issues.
We remove vegetation and build the base correctly.

Helpful next step: Learn more about artificial turf installation process.

Yes. Shock pad is a common upgrade for swing sets and play zones.
We’ll recommend thickness based on fall height and how the area will be used.

Helpful next step: Learn more about PlayZone Supreme Turf and artificial turf cost guide.

Basic maintenance is simple: occasional brushing, debris removal, and rinsing.
Pet areas may need periodic enzyme treatment and more frequent rinsing.

Helpful next step: Learn more about artificial turf care and how long artificial turf lasts.