No. Verbal approvals are not valid.

All scope changes must be approved in writing (text or email) and must clearly state what is changing and that it can affect price and/or schedule.

Related: Contact Us, Sod Watering Schedule (First 30 Days), Faqs/#Approve A Change Verbally On Site

No. Weather events and “acts of nature” are not workmanship defects.

If remediation is needed after an extreme event, it may require a new scope and quote.

Related: Change Orders & Scope Policy, Faqs/#Are Storm Or Weather Events Considered Workmanship Defects

We are not responsible for:

• Shallow or invisible private lines
• Homeowner-installed wiring/lines (including low-voltage lighting wire, irrigation wiring, and similar private lines)
• Unknown septic systems

Please disclose any known private lines or septic systems before the project starts.

Related: Low Voltage Landscape Lighting Explained, Project Guidelines Policy, Faqs/#What Private Lines And Systems Are Excluded From Coverage

No. We arrange 811 marking only when it is necessary, based on 811 recommendations for the work being performed.

Even with marking, some private lines may not be marked.

Related: Faqs/#Will You Always Arrange 811 Utility Marking Before You Dig

No. Pre-existing irrigation issues discovered mid-job are excluded.

If additional irrigation work is needed beyond what the project impacts, it may require a change order. See Change Orders & Scope Policy.

Related: Change Orders & Scope Policy, Faqs/#Repair Irrigation Problems You Discover That Were Already Th

If irrigation is confirmed working before work and our crew breaks it, we repair it the same day when possible or schedule a return visit.

Repairs are limited to work-area/project-impacted components. Pre-existing issues discovered mid-job are excluded.

Related: Project Guidelines Policy, Does Yard Grading Fix Drainage?, Sod Watering Schedule (First 30 Days)

The source of truth is:

• Signed estimate/service agreement
• Written change approvals (text/email)
• Updated Square documents/invoice line items

If there is ever a question, we rely on these records.

Related: Contact Us, Faqs/#How Are Approved Changes Officially Recorded

It can. Changes may impact material availability, vendor lead times, crew scheduling, and completion timelines.

If a change affects timing, we will confirm a revised schedule in writing.

Related: Sod Watering Schedule (First 30 Days), Faqs/#Will A Scope Change Affect My Schedule

If we discover an issue that was not visible during estimating, we may pause work (when necessary), document it (usually photos), and propose options.

We will not proceed with work outside the original scope until we receive written approval.

Related: Best Edging Options for Landscape Beds, Faqs/#What Happens If You Find A Hidden Condition After Work Start

We use standard thresholds based on the original contract amount:

• ≤10%: may be added with written approval and updated line item notes.
• >10%: requires a formal change order (still approved in writing with updated Square documents).
• >20% or a new service category: requires an updated estimate/agreement and may require rescheduling.

Related: Faqs/#What S The Difference Between A Small Change And A Formal Ch