Landscaping FAQs in San Antonio | San Antonio Landscaping

Answers Up Front

Questions Before You Submit?

Here are a few quick answers about how this page works and what to expect after you fill out the form.

Will a scope change affect my schedule?

It can. Changes may impact material availability, vendor lead times, crew scheduling, and completion timelines.

If a change affects timing, we will confirm a revised schedule in writing.

If my lawn gets mixed sun and shade, which is safest?

Zoysia is often the safest compromise because many varieties handle both sun and partial shade. The exact variety matters, so match it to your sun hours and tree canopy.

How long is the drainage workmanship warranty?

The standard drainage workmanship warranty is 1 year from the installation completion date shown on the final invoice. It applies only to drainage installation work performed by San Antonio Landscaping Services and included in the approved written scope.

How do I report damage or an issue after the project?

Please send photos and a short description (same day if possible). We will review and respond with next steps.

If needed, we will schedule an inspection. TODO[CONFIRM: What is your standard response/inspection timeline?]

Reminder: Visible installation defects/workmanship issues must be reported within 48 hours of completion for correction at no cost. After 48 hours, issues are handled under warranty terms.

Are storm or weather events considered workmanship defects?

No. Weather events and “acts of nature” are not workmanship defects.

If remediation is needed after an extreme event, it may require a new scope and quote.

What private lines and systems are excluded from coverage?

We are not responsible for:

Shallow or invisible private lines
Homeowner-installed wiring/lines (including low-voltage lighting wire, irrigation wiring, and similar private lines)
Unknown septic systems

Please disclose any known private lines or septic systems before the project starts.

Will you always arrange 811 utility marking before you dig?

No. We arrange 811 marking only when it is necessary, based on 811 recommendations for the work being performed.

Even with marking, some private lines may not be marked.

Do you repair irrigation problems you discover that were already there?

No. Pre-existing irrigation issues discovered mid-job are excluded.

If additional irrigation work is needed beyond what the project impacts, it may require a change order. See Change Orders & Scope Policy.

If your crew breaks my irrigation, will you fix it?

If irrigation is confirmed working before work and our crew breaks it, we repair it the same day when possible or schedule a return visit.

Repairs are limited to work-area/project-impacted components. Pre-existing issues discovered mid-job are excluded.

How are approved changes officially recorded?

The source of truth is:

Signed estimate/service agreement
Written change approvals (text/email)
Updated Square documents/invoice line items

If there is ever a question, we rely on these records.